Latest Jobs

Customer Services Administrator

Shortt Recruitment

Full time

03/03/2023

Admin / Clerical / Temping

Laois

Salary Range is from €27000 to 32000 hr depending on the candidate experience.

Share

Job Description

Description

Our client is seeking an experienced administrator who will be capable of working in an varied role providing a professional and efficient planning and administration service to a busy operations team.

The Role:

  • Work with field engineers to ensure resources are correctly allocated to meet operational requirements, including approved access to secure sites is allocated, maintained and accurate.
  • Notify allocated work to engineer’s handheld units, technicians should always have a schedule of work.
  • Responding to customer queries and escalations that come via customer service, updating customer portals, ensuring all requests are dealt with quickly and efficiently.
  • Planning effectively and efficiently utilising resources available in terms of people, fuel and customer demands, checking for open calls relating to the customer before allocation to a technician.
  • Resolve and escalate scheduling corrections to improve data integrity and ensure accuracy.
  • Ordering/requesting parts internally to resolve reactive calls efficiently ensuring they are planned and closed off for the following day.
  • Complete diligently all relevant associated administration: maintenance of Field Service Engineer shift patterns and in house system Aeromark, holiday requests etc.
  • Work closely with the admin team, assisting with workshop schedules and ad hoc requests as and when required.

The Person:

  • Good working knowledge of the
  • Self-motivated with service call response experience
  • Excellent communication skills verbal and written
  • Confident user of MS Office and in-house computer-based systems
  • Excellent attention to detail, organised with strong data entry skills
  • Ability to work under pressure and prioritise workload to meet deadlines
  • Flexible approach to work (required to work 1 in 3 weekends)
  • Hybrid working available after probation

 

Benefits

Salary: Up to €27,500

(with overtime up to €32,000)

+ 25 days holiday

+ Pension

+ Life Assurance

+ EAP

+ other company benefits.

How To Apply

Please send your CV to angela@shorttrecruitment.ie

 

Contact Us

  • Max. file size: 128 MB.

Latest Jobs

Health and Safety Manager

Shortt Recruitment

Full time

10/03/2023

Industrial

Kildare

No data

Share
View More
1 week ago

Customer Services Administrator

Shortt Recruitment

Full time

03/03/2023

Admin / Clerical / Temping

Laois

Salary Range is from €27000 to 32000 hr depending on the candidate experience.

Share
View More
2 weeks ago

Yard Operative - Laois

Shortt Recruitment

20/02/2023

Industrial

Laois

Salary Range is from €27000 to 32000 hr depending on the candidate experience.

Share
View More
4 weeks ago

Accounts Technicians / Part-Qualified Accountants

Shortt Recruitment

Full time

20/02/2023

Accounts / Finance

Kildare

No data

Share
View More
4 weeks ago

Press Break Operator / CNC Punch Operator

Shortt Recruitment

Full time

19/02/2023

Industrial

Laois

No data

Share
View More
4 weeks ago

General Operative - Manufacturing

Shortt Recruitment

Contract

10/02/2023

Industrial

Laois

No data

Share
View More
1 month ago

Admin/Clerical/Temping

24/02/2021

Admin / Clerical / Temping

No data

Share
View More
2 years ago

Featured Jobs

Health and Safety Manager

Shortt Recruitment

Full time

10/03/2023

Industrial

Kildare

No data

Share

View More
1 week ago

Customer Services Administrator

Shortt Recruitment

Full time

03/03/2023

Admin / Clerical / Temping

Laois

Salary Range is from €27000 to 32000 hr depending on the candidate experience.

Share

View More
2 weeks ago

Yard Operative - Laois

Shortt Recruitment

20/02/2023

Industrial

Laois

No data

Share

View More
4 weeks ago

Accounts Technicians / Part-Qualified Accountants

Shortt Recruitment

Full time

20/02/2023

Accounts / Finance

Kildare

No data

Share

View More
4 weeks ago

Press Break Operator / CNC Punch Operator

Shortt Recruitment

Full time

19/02/2023

Industrial

Laois

No data

Share

View More
4 weeks ago

General Operative - Manufacturing

Shortt Recruitment

Contract

10/02/2023

Industrial

Laois

No data

Share

View More
1 month ago

Admin/Clerical/Temping

24/02/2021

Admin / Clerical / Temping

No data

Share

View More
2 years ago