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Technical
Support Engineer - Portlaoise

Our client is growing from strength to strength. With continued success delivering service to customers, are growing our team. We are looking for team members who can approach challenges with confidence improvising, adapting and overcoming as required.
We want winners who are driven to enhance their own and Nostra’s reputation by consistently delivering customers outcomes and identifying future opportunities for improvement.
The Role
We are looking for an engineer with strong diagnostic skills with a proven ability of managing customer expectations in challenging times. Discovering customers infrastructure and supporting systems in their current state and transitioning them to a more supportable state would be a major factor in successful delivery of this role. You will be working amongst a team with varied skillsets and experience so you will be in a position both to provide guidance and learn from more senior resources.
Responsibilities
• Work on shared services team delivering support to a number of customers in a variety of industries
• Deliver support on issues of varying complexity
• Act as a point of escalation within the team
• Deal directly with customers on problem issues only escalating back into the business when required
• Drive to understand complex and ambiguous environments, simplifying and provoding clarity through work delivered
• Where required co-ordinate with 3rd parties to deliver outcomes
• Act as a customer advocate
• Mentor and provide an example to more junior team members, assisting their learning on technical subjects and acting as role model for attitude and approach to work
• Identification of improvement projects, relaying recommendations to accounts manager
• Understand all compliance requirements and keeping of appropriate records to ensure these requirements are met
• Be cognisant of operational security identifying changes to reduce risk along the way
Requirements
• Industry Accreditation
• A minimum of 5 years working in the IT industry
• Proven experience of delivering technical support on varied systems
Preferred Experience/Skills
• Experience working with and supporting HP switches
• Experience working with and supporting Sonicwall Firewalls
• HP Server Hardware support
• Hyper-V Server clustering knowledge
The successful candidate will be confident and personable, with an ability to influence the mood of the team and ease stress for others when problematic situations present. Their work ethic will not waiver in times of crisis or calm, we will be persistent in delivering to our high standards.
What you will get
• Become part of a company that are driven to be a disruptor in the market
• To join an exciting team devoted to driving Nostra to grow in scale and reputation
• A competitive salary package with regular review
• A 50% contribution to Gym Membership
• Laptop and mobile phone provided

Interested candidates should email CV to angela@shorttrecruitment.ie along with a letter of application. Due consideration will be give and if you are suitable you may be called to attend for interview.